Frequently Asked Questions

Our standard MOQ is 10 units per SKU. Sample and prototype orders are flexible — we adapt MOQ for designers testing new product lines. For highly customized specifications using unique materials, MOQ is reviewed case by case. Contact our sales team with your project details for a personalized MOQ.

Yes — sample orders are encouraged. Samples let you verify quality, material, and craftsmanship before committing to a bulk production run. Sample pricing is available on request; sample costs are typically credited toward your bulk order when production proceeds.

We accept T/T (Telegraphic Transfer) and L/C (Letter of Credit) for bulk orders, plus PayPal for sample orders. Standard terms for bulk orders require a 30% deposit with the balance paid before shipment. Trade credit is available for established partners.

Customization covers dimensions, materials, colors, finishes, hardware, upholstery fabrics, and packaging. We work with interior designers and project managers to match exact specifications — including Pantone / RAL color matching and bespoke sample reproduction.

Yes. Our in-house color-matching team can match Pantone, RAL, or physical samples. We source materials globally — solid wood, metal, fabric, leather, marble — to meet your exact specifications and quality benchmarks.

Yes — full OEM/ODM services including product design, prototyping, manufacturing, and branded packaging. We have extensive experience with private label furniture for retailers, hospitality brands, and design studios worldwide.

We are ISO 9001:2015 certified and BIFMA compliant. Every product undergoes multi-stage quality inspection. We also work with third-party inspection agencies (SGS, Bureau Veritas) upon buyer request for transparent reporting.

Our quality control process includes four-stage inspection: incoming material check, in-process checks during production, pre-shipment final inspection, and packaging verification. Every batch carries a traceability record backed by detailed production logs.

Yes — warranties against manufacturing defects are provided. Standard warranty terms vary by product category; commercial-grade products qualify for extended warranty options. Warranty details are included with each order confirmation.

Standard products: 4–6 weeks. Custom products: 6–10 weeks. Large project orders may require 10–14 weeks. Lead times depend on order size and customization requirements. We provide a confirmed production schedule before deposit.

Yes — we manage every aspect of international logistics. We work with major shipping lines for both FCL (Full Container Load) and LCL (Less than Container Load). Door-to-door delivery is available to most major ports and warehouses worldwide.

Industry-standard packaging: foam protection, cardboard corners, reinforced boxes, and palletized crating for fragile items. Custom branded packaging is available for OEM orders, with full export-grade marking for container loading.

Yes — we specialize in serving interior designers and project managers. Our team understands project timelines, installs, and design specifications, and coordinates directly with your firm to ensure specifications, finishes, and lead times align with project milestones.

Yes. We have extensive experience with complete hotel projects — guest rooms, lobbies, restaurants, and common areas supplied under a single order. Dedicated project managers and consolidated production schedules keep hotel FF&E procurements on time and on budget.

Yes. We provide detailed 3D renders, material samples, and physical prototypes for project approval. Our design team works closely with designers to confirm specifications, finishes, and dimensions before any mass production begins.